Get Support

Please read our support terms!

  1. Support is only offer for bugs and small tips. If you see a bug or are curious about a really simple style tweak, we will do our best to answer your query, but please note that themes are purchased as-is and any feature which isn’t advertised by us is considered a custom request.
  2. We do not offer assistance for third party plugins, theme setup (installation), or bugs caused by custom work done by anyone else than us.
  3. We answer to your queries Monday through Friday, but please allow up to 24hrs for your ticket to be reviewed & responded to.
  4. Before posting, make sure that you go through all the relevant articles in our knowledge base and also through the official Shopify documentation.

We hope that you’ll enjoy our services and have a great time with our products!

KrownThemes Team.

  • Use a short title to describe your problem then review the related articles for your answers.
  • Share all the details. Be specific and include as many details as possible.
  • An image is worth a thousand words and it also helps us to identify and fix your issue faster!
    Drop files here or
    Accepted file types: jpg, png, gif, pdf.
  • It helps us to see your errors with our own eyes.
  • If you've hidden your storefront, providing us with your *storefront password* would speed up our evaluation. Remember, never share your Shopify login password with a 3rd party.
  • This is where we'll get back to help you.